Process a Return

Start a Return

Returns must be initialized within 30 days from purchase date.

HOW TO RETURN A PRODUCT

To return a product, log in to your account to access your Order History. Find the item you would like to return. Click the refund button next to that item. Or fill out the above form.  You can also call us at (386) 222-3912.  Returns must be initialized within 30 days from purchase date.  We will issue a Return Merchandise Authorization (RMA) number, which is required to process your return.  Products (including packaging) must be returned in new, resalable condition.  Some products can’t be returned – see the list of non-returnable products.

If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days from purchase date.  We will replace the product and process your return at no charge.  If for any other reason you need to return an item, you are responsible for all return shipping charges.  Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.

In the case a replacement product will be sent to you, we will send you a Return shipping label to return the incorrect/defective product back to us.  Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.

Please note that replacement orders will be canceled if there is no movement on the return label within 10 business days of the return label being created.

If your return has not been processed within 3 weeks, please contact us so we may check the status of your return.

RETURNS POLICY

Store credit is not redeemable for cash.

Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.

When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.

We will not accept a return of an item that is damaged or defective if it has been used/installed. Please inspect all orders as soon as you receive them and contact fuel@cim-motorsports.com within 72 hours.

If the product is damaged during shipment, CIM Motorsports will replace the product at no charge.

In the case a replacement product was sent, we will send you a return shipping label to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.

If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. There are certain items that cannot be returned. For a list of those products, please see “Non-Returnable Products” below.

Installation costs will not be covered by CIM Motorsports for any returned product.

CIM Motorsports reserves the right to change or amend the return policy and procedures at any time without notification.

In the case of a Customer Choice Return (when the decision to make the return is solely the choice of the customer), all shipping fees and handling fees will not be refunded.

DEFECTIVE PRODUCTS

Defective Products: If you receive a defective product please contact us within our 30 day return policy period, and we will process your return free of shipping charges. Contact fuel@cim-motorsports.com  to process your return.

CIM Motorsports is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

DAMAGED SHIPMENTS

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will set up a claim for the product with the shipping company. Once this claim has been processed by the shipping company, we will reach out to you to return the product and send out a replacement.

We may request pictures to further assist with the completion of the claim.

The shipping company will reach out to you after the claim has been filed over the phone; please provide a reliable contact number when setting up your damage claim.

UNAUTHORIZED RETURNS

If you return a product without first contacting our Returns Department at fuel@cim-motorsports.com for a Return Merchandise Authorization (RMA) number, it will take up to 3 weeks to be processed and we may charge you a 10% restocking fee at our discretion.

If your unauthorized return has not been processed within 3 weeks, please send an email to fuel@cim-motorsports.com.

UNDELIVERABLE OR REFUSED SHIPMENTS

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a FedEx facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.

NON-RETURNABLE PRODUCTS

Returns will not be accepted for any of the following items: 

• Non-defective used or installed items.
• Wheels that have had tires mounted on them. This includes pre mounted wheel and tire packages. Both the wheels and tires are non-returnable.
• Body parts, body tubs and body kits.
• Special orders and body parts.
• Chips/Tuners.
• Items or accessories which have been installed (unless you are making a manufacturer’s warranty claim).
• Items that have been modified in any way from their original condition.